Optimizing Operations at Bwè Café

Operations Management & Service Design

This work analyzes the service operations of a high-volume, specialty coffee café using operations management frameworks to identify inefficiencies and growth constraints. Applying the 5Vs model, performance objectives, and service process analysis, it integrates staff surveys and customer flow observations to diagnose bottlenecks related to layout, product variety, and resource allocation. Findings indicate that targeted process redesign, balancing standardization with service experience, can improve flow, reduce wait times, and support scalability without undermining the café’s distinctive identity.